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TERMS OF SERVICE

The use of the services or the contracting of products in www.mercatus.usal.es implies the acceptance of the following general conditions:

  1.     APPLICABLE RULES AND REGULATIONS

These General Conditions, are subject to the provisions of Law 7/1998, of April 13, on General Terms and Conditions Procedure, to Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Procurement with general conditions, Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Law 7/1996, of January 15, on Retail Trade Management, and Law 34/2002 of July 11, on Information Society and Electronic Commerce Services

  1.     CUSTOMER SERVICE

For any doubt or issue that may arise during the purchasing process, and for any question regarding your order status, please contact MERCATUS:

  1.     PAYMENT

Purchases may be paid by:

  • Bank transfer
  • Credit card
  • Paypal
  1.     PRODUCT DESCRIPTION

SIZE

All sizes shown in our online store are continental European sizes.

TERRITORIAL SCOPE OF THE SERVICE

You can buy in our online store from any country in the world, our delivery service reaches all continents.

TAXES

All prices appearing in the site include VAT (value added tax).

In shipments made to countries not belonging to the European Union, Mercatus will not cover the expenses corresponding to taxes and customs charges of each country.

DOCUMENTS I RECEIVE WITH MY PURCHASE

Inside the package you will receive a purchase ticket detailing the chosen items, the price of each one and the total amount of your order.

In the event that the order is a gift to another person, please indicate it in section 3 in the comments on orders, the receiver will only get a packing list with no prices in it.

In the event you need an invoice, please send an email to mercatus@usal.es indicating your tax data.

SHIPPING COSTS

In the ordering process the shipping costs are automatically calculated so that you can see the total amount of your purchase. This calculation is made based on the country of destination and the weight of the package.

Package shipping is free for national destinations for purchases over € 60,for international destinations it is free for purchases over € 100.

Country of destination and shipment method:

  • NATIONAL DESTINATIONS

Approximate delivery time of 24 hours on working days.

  • INTERNATIONAL DESTINATIONS

The delivery time is 10-25 working days but they vary greatly depending on the country of destination and may be longer due to holiday periods.

*MERCATUS reserves the right to withhold any order for security reasons, if it considers that the shipping and billing information cannot be verified. In that case Mercatus will report the customers concerned.

EXCHANGES AND REFUNDS

Customers have the right to exchange or return the purchase within 30 days from the date of receipt of the goods.

Both for exchanges and refunds, you must send the item again along with the purchase ticket to the following address:

UNIVERSITATIS SALAMANTINAE MERCATUS

Benedicto XVI, 22.

37008. Salamanca.

Once Mercatus has received the package along with the purchase ticket, we will proceed to refund the amount according to the method of payment at the time of purchase, less shipping costs. In the case of exchange for another article, Mercatus will cover the charges derived from the second shipment.

** Mercatus will not accept the return of used, unlabeled or unsealed goods, and merchandise without packaging or with obvious signs of improper handling.

  1.     ADDITIONAL CONSIDERATIONS

Stocks are limited and their appearance on the web does not imply immediate availability. Failure the temporarily availability of the requested items, Mercatus will contact you to inform on the delay in receiving your order.

Mercatus guarantees the confidentiality of the personal data consigned in your orders.

The minimum purchase age is 18 years.

  1.     CLAIMS

Delivery time is approximate, it depends directly on the courier company and the frequency of shipping when the order is ready to be sent.

Once we inform you of the shipment of your order, if you do not receive it within the deadline indicated previously, please contact us so we can track the package and check any incidence that may happen.